David Prissel
Administrator
Email: d.prissel@glenhaveninc.com

Hello, my name is David Prissel, Nursing Home Administrator; I have been with Glenhaven, Inc. since April of 2007 and a licensed administrator since 2002.  I love what I do!  I have been in Long Term Care since I received my Certified Nursing Assistant License in 1992 and I would change nothing about my experiences I have had with the loving people that we take care of on a daily basis.

It takes very special people to work in Long Term Care.  I have been a part of many great companies in the past 20 years and I have been given the opportunity to enhance the lives at Glenhaven from those great experiences.  Experiences that have created lasting memories on how long term care was, what it is now and the great things that are to come!

Stop by to say "Hi" to a friend or loved one.  We would love to see you!

Audrey Preston
Director of Nursing
Email: a.preston@glenhaveninc.com

My name is Audrey Preston, RN. I have been employed with Glenhaven, Inc. as the Director of Nursing for four years.  I have four children and two grandchildren.  I have been a Registered Nurse for 27 years with most of those years working with the geriatric population in different settings.  I have been in the position as Director of Nursing for about the past 10 years.  I truly enjoy the elderly population; they are unique in many ways and always appreciative of the care that they receive.

The nursing department works with the other departments of the facility to provide a homelike environment for the residents.  At Glenhaven, Inc. we admit residents for short-term rehabilitation, and for those residents that are no longer able to care for themselves at home or that do not have family available to care for them.  We also care for those that have dementia or Alzheimer’s disease.  We are able to provide Respite Care as well as Daycare for the elderly for families that have the need.

The nursing department manages the care of each resident specific to their needs by assessing cardiac, respiratory, urinary, nervous system, muscular/skeletal, digestive, skin, endocrine and sensory systems per residents needs on a daily basis.  Nursing care is provided 24 hours a day, 7 days a week for the residents.  Nursing is in contact with the primary physicians on a regular basis.  Whenever there is a change with a resident the physician, the family and an RN is notified.  We are proud of the excellent care that we provide for the residents.  The following areas are provided to the residents as well:

Restorative Program
The residents all have individual needs that are met by the nursing department.  We have a restorative program that is developed to reflect the resident’s goals and it is designed to improve wellness and function.  The goal is to maintain optimal mental, physical and psychosocial functioning.  Nursing will identify the ability of the resident to perform self care and the risk for injury.  Nursing will also assess range of motion, ability to transfer in and out of bed, communicating and the ability to dress and feed oneself.  Nursing is a part of the interdisciplinary team that assesses any issues and provides care that can enhance the resident’s ability to psychologically adapt to a decrease in physical function and increase the resident’s ability to perform activities of daily living and prevent complications associated with the decrease in activity.

Pain Management
Nursing’s goal is to reduce or alleviate discomfort/pain through the use of medications and/or non-medication procedures such as heat, massage, repositioning and therapy.  When a resident has relief from pain they are able to able to focus on other activities at the nursing home.

Diabetic Management
The nursing department manages residents' diabetes while they are at the nursing home by following the physician’s orders.  Blood sugars are checked, scheduled insulins, sliding scale insulins and oral diabetic medications are administered by nursing.  When a resident has come to the facility for short-term rehabilitation, nursing provides education to the resident prior to their discharge in regards to managing their diabetes at home.

Wound Management
Residents that are admitted from the hospital with surgical wounds or other illnesses may experience complex wounds that require further attention for the wound to heal properly.  Our wound management team uses the most recent techniques and therapies to enhance the healing of the wounds.  Individual needs are met by preparing a plan of treatment.  The resident and the family are involved in this treatment plan.

The nursing department’s ultimate goal is to provide quality care for quality of life for our residents.

Ally Stuart
Social Services Director
Email: a.stuart@glenhaveninc.com

My name is Ally Stuart and I have been with Glenhaven since 1987.  At that time I was a certified NA with a goal in mind of furthering my education and working to attain my Social Worker Certification. I felt that I could be more beneficial to the residents and their families in this position. The time I have been with Glenhaven has far exceeded my original thoughts. 

Glenhaven has always had the philosophy of assisting residents in attaining or maintain their highest practicable physical, mental and psychosocial well-being. Staff always keep in mind the “resident”.  As a social worker I work with residents and families to ensure there are clear lines of communication, whether it is for a complaint/grievances or for questions regarding resources/services available to them. Resident individuality, rights and choice are a high priority and education is provided regularly to ensure staff are informed and everything that can be done is done. 

As the Social Service Director I am responsible in all admission/discharge planning.  I am here to assist in Medicare/Medicaid, insurance issues, to make referrals as requested or as indicated, and assisting when adaptive equipment and/or clothing is needed.  This facility is not just for the aged, younger clients are coming in for rehab and every effort is made to provide individualized care, a home like environment and rehab to return to the least restrictive setting upon discharge.  Many clients have returned home and managed extremely well after rehab completion.  

Doris Berends
Director of Finance
Email: d.berends@glenhaveninc.com

My name is Doris Berends. I am a lifelong resident of the Glenwood City area. I attended school here and now live in the Emerald area. I have worked at Glenhaven for five years as Director of Finance. I previously worked here as a cook and activity aid for nine years. My husband and I have been married 40 years, and have five children and nine grandchildren. I worked for six years for the Hiawatha Bank before returning here to Glenhaven.

As Director of Finance, it is my responsibility to bill the various payer sources, as well as pay the bills. It is also my duty to pay payroll taxes, balance the checkbook, take care of the resident trust funds, and keep an accurate census of the residents.

My duties also include some of the human resources area, such as signing new employees up for insurance, and orientating them to Glenhaven.

When I have the time, you can also find me out in the gardens, or cooking or crafting with the residents. Having lived here my entire life, I know many of our residents and their families, and really enjoy working with them. I try to answer their questions as best I can, and find them the right resources if I’m not able to help them myself.

Kathy Wente
Dietary Director
Email: k.wente@glenhaveninc.com

Hello my name is Kathy Wente. I am a Dietetic Technician, and have worked at Glenhaven for the past two years as the Dietary Director.  I have been married for 39 years; have two children and two grandchildren.

I started in the food industry at a young age, growing up at a family-owned restaurant and worked in dietary for 38 years in a number of jobs, from dishwasher, cook and director. 

I spend my leisure time riding motorcycle and spending time with the grandsons. 

Glenhaven prides itself in the meals that are prepared by the dietary staff!  Delicious and appetizing meals that are served by dietary staff with over 50 years of total experience.

Selective menus are available for all meals, with a feature of the day posted for lunch and supper. Choices include soups, salads, variety of sandwiches, and desserts. Special diets are prepared to meet resident’s special needs.

The holiday experience includes meals chosen by the residents, homemade cookies, candies and breads.

Residents have the opportunity to request and enjoy some of their favorite meals.

Julie Schone
Environmental Services Director
Email: j.schone@glenhaveninc.com

My name is Julie Schone. I have been employed at Glenhaven for 21 years. I worked in the laundry and housekeeping department until this past year when I received the job of Environmental Services Director.  I have lived in Glenwood City for 23 years; I am married and have one child.                                                            

As the E.S. Director, I am the head of housekeeping, laundry and the maintenance department.

Housekeeping
The entire building and the rooms are cleaned daily. This gives the housekeeping aides a great chance to talk with the residents and get to know them while they clean their room.

Laundry 
We wash all the linen and the resident’s clothes. This is done every day.

Maintenance
This department makes sure that everything is running properly in and outside the building. They also take care of the grounds around Glenhaven.

All three departments are a very important part of the residents' daily lives here and we work closely with the other departments to make sure that the residents have everything they need to make their stay here just like home.

Nicole Nusberger
Activites Director
Email: n.nusberger@glenhaveninc.com

My name is Nicole Nusberger; I have been in Activities for two years and have recently been given the position of Activity Director. I have a pet dog named Penny who visits Glenhaven and Havenwood every now and then; the residents love her. I enjoy going camping and spending time with my family.

The Activity Department designs and directs individual and group leisure time activities and opportunities to assist residents to reach their highest practicable level of functioning. Each of the resident’s individual activity programming is discussed on the first day of admission!  We take the time to ensure that personal preference and choice are discussed with the resident and family to guarantee the time spent in activities is time well spent.  These activities are based on residents past interests and need, and those spoken through an active Resident Council. A balance of programs related to social, intellectual, active, spiritual, and sensory types are maintained to reach the total population of our residents.

Since I have been here at Glenhaven I have met a number of wonderful residents and got to know them and thought of them as my own family members. I enjoy listening to their stories and making them laugh. There is nothing better than to see a resident’s happy face after spending some time with them.

Ashley Voeltz
Administrative Assistant
Email: a.voeltz@glenhaveninc.com

My name is Ashley Voeltz.  I am from Glenwood City, WI and currently live in Woodville, WI.  I started working at Glenhaven in September 2009 as a Dietary Aide and later became the Administrative Assistant in January 2010. Working here has been a good way for me to use my Associates degree from WITC. 

My job consists of various duties such as doing payroll, writing the weekly newspaper article about Glenhaven/Havenwood activities, helping other departments with typing or other projects, sorting mail, filling the pop machine, keeping employee files up to date, answering the phone, doing transportation billing, and assisting the Director of Finance.